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So, overall when we see the complete Social Media package, it does make lot of economic as well as marketing sense.
I woke up this morning wondering about it all from a business perspective. I believe deeply in the tools. I'm not sure where they will all go in the business perspective.
How will people apply these tools as a business, is what I'm wondering.
and while we are going about changing the world, its interesting to hear what others have to say about fiction, music, photography and so on.. :) social media work very well as filters..
as for visits here, well, since its not the coffee, it must be the conversation :)
Then I used my personal blog to find a job; that opened my eyes even further.
Now, I work for a PR company and we offer social media strategies as part of -- not the be all and end all -- our services to clients. It's great to be immersed in this world as part of my job, and I love keeping track of who is doing what, and with whom.
John Carson.
I come to this blog to get some guidance on where to start, how to navigate through all the various elements to find what is appropriate and manageable for me and my gallery, to hear what others are doing, and to find references for other experts in the area.
That is why I am here!
From the way I look at it, social media is the tool which helps you in generating 2 way communication unlike any other medium. Now, this in itself creates a very powerful platform for any business/product/brand to convert their customers into their evangelist. And when your own customers become your salesman, it has the potential to generate the amount of buzz which no other medium can achieve.
To put this whole scenario very practically, we can consider an example of say, a movie release of a popular star. Now, media hype can certainly make the audience aware of its existence, but making customer talk about this movie for days and getting the fans together for that popular star can certainly create an excitement of a soccer match outside a movie theater.
my interest in your leadership here on this blog is so that i can stay up to date with the trends and help us and other non-profits grow their influence by also understanding how to navigate the waters of technological change so we can be culturally relevant and able to impact for good the world we live in.
Are companies ready?
Many have said I was wasting my time getting involved. I began by signing up and participating in the social, and this year expanded into blogging. Already within my first couple of months I've been asked to be an author on two separate websites. I am by no means an expert, nor a perfect writer, but I thoroughly love what I do and will also look at ways to become better.
I have personally attempted to get my non-profit organization to take the step into social media, but there is too much of a stranglehold on the corporate communication level that they must approve any and all material that markets them, thus eliminating the freedom of voice to truly communicate with the community. I will continue to press the issue professionally and hopefully there will be a breakthrough in the near future.
Keep up the great work Chris, your articles are inspiring and insightful and I personally learn a lot from reading them.
That is why I do what I do!
I also value the knowledge database that exists with my online friends.... its like having a big rolladex for dial-a-friend option. I can always count on someone out there having the answer to my questions.
As far as the business end, I get great ideas on how I can make my racing team grow, and sometimes make some good connections that lead to more.
I'm really just getting into Social Media and exploring more of what's out there in the last month or so. I've been on Facebook for a little over a year, but beyond that didn't have much involvement online.
I started digging into this stuff a little while ago after a career planning session with my boss. Basically it was something to focus on for my own development. Now, I'm really enjoying myself and while I hope that I am able to use some of what I'm learning in my career, I'm just happy to participate.
I think the social media space is so cool right now and there is so much going on. I'm feeling very challenged personally and it's a great outlet, forcing me to be more creative and to push myself.
I love meeting people all the time and from all around the world if possible. That's how my experience with blogging (and social media in general) started. I needed to express my thoughts and connect to others with shared interests, hobbies etc. It also became a constant source of information, a virtual place where I learn something new everyday, the place where I meet with my friends from abroad. Yes, it has also taught me about business benefits and all that, but what keeps me coming back each day is the fact that I can build such wonderful relationships.
Spreading the Monday Cheer,
Alina :)
The longer companies ride the idea that they can get by on traditional media relations the farther from the consumer conversation they are going to become. For a company to ignore social media increases the risk they will lose touch with, and control of, their reputation online.
I think that is why many of us are here participating -whether we're communication specialists, "new" PR practioners or media consultants - because working together, we're both developing and mastering a new medium to help companies bridge developing communication networks.
In a professional sense, I'm a public relations and marketing consultant at an agency, and I have little interest in "investigating social media" in that context. What I do have an interest in is investigating places where the right people gather to talk about the right topics (for me and my clients). Guess what? Those places often happen to be Twitter, the blogosphere, other Web communities, and the like. So here I am!
In Ye Olden Days of the broadcast web, corporations and techies had all the control. I love this continual shift where the web increasingly belongs to those of us who have access to it (still an issue, too, but getting better). I love that people can post video, photos and a blog without the help of a techie, and I love that social media makes it more difficult (in many instances) for corporations to control messaging and conversation.
The greatest societal changes are always subtle and take a long time - the Web is, I think, a prime example. And Social Media is the latest driver in this massive societal shift underway.
Great question Chris!
I'm using SM as a learning tool (meta-learning using SM to learn about SM) and with an eye toward helping clients improve customer/partner/employee communications. As a side note, since I work from a home office, it is also a good point of connectivity with others in our field -- like an on-demand the breakout session at a conference.
@ahg3 (Arthur Germain)
Maybe the business use of social media is to opensourced their marketing department ?
I just bought my first car with automatic windows and it practically talks. I try to embrace technology and explain it to people in a way that shows them why it is a good thing for them, but first I need to understand it and use it myself. Yes I have an iPod, yes I subscribe to podcasts, yes I know some things, but this trend of stepping away from the intimacy of person to person contact is a little disturbing, yet I know I need to learn to do it.
Forgive my ignorance everyone, I am just trying to learn. Any resources would be helpful.
@Ed - I think you've got some good points about community. And it goes along with my "social media is like a toilet" theory. : )
1. Fear of being left behind
2. A wish to improve communications (especially globally)
3. A wish to drive efficiency and innovation through collaboration
4. Improving Knowledge Management, and finding a way to keep pace with velocity of Web2.
Tonnes of others, but those are top 4 for now...
I like using the tools to find out what others are thinking, and as a means to align myself with like-minded folks. A good example of someone I met simply by hanging out on your blog is Becky McCray of smallbizsurvival.com. I really appreciate the excellent opportunity you present for people to meet like this.
I think of today's social media tools as the blooming flower on the stem of RSS and the natural, evolutionary replacement for email. It has been a long time coming, but we are now picking the flower. I think this was a popular meme in the industry a few years back - "RSS replaces email".
Certainly the marketers will be able to use these tools, but also mom and pop, maybe even sister and brother will also use the same tools, but to different ends. Not unlike the starting phases of radio transmitting, where shortwave broadcasting was popular with all sorts of amateurs and the professionals eventually moved in and set up shop. Despite the presence of professional broadcasters seeking profit, the amateurs (HAM radio ops) still thrive.
Like email marketing and radio advertising, social media marketing is finding a useful place and moving toward the top of its trajectory. This is the time when it serves the most people, while being a disservice to the least number of people.
Sooner or later (hopefully later, since "we" theoretically control this medium via community sharing) the "abuseful" phase will start and the downward trajectory will begin as this eventually becomes a pain in the rear for the members of the communities being marketed to.
Then the next wave will start and we will talk about the new email, the new social media, the new radio broadcasters, whatever they may be.
Professionally, a few of the folks I work with (@seerysm) rapidly embraced social media and I followed along mostly to learn. Eventually I became a participant and some what of a defacto champion of social media with my clients. Since my clients are primarily hospitals, we’re exposing them to some of the new social media tools to source and recruit; using social media for competitive intelligence gathering, online reputation management, communicating and connecting via recruiters blogs.
What social media has provided me with is the ability to learn from many different points of view. I have decided to be part of the new solutions rather than become an ‘experienced’ dinosaur that is perceived of not being with it.
Instructors are becoming more and more tech savy and, as the older professors retire, we see more and more technology adoption. Students are also taking more and more social media tools for granted and it is up to us as trainers and educators to help those who are not as familiar with the technologies to provide the kind of environments that will facilitate learning
It is also a good chance to get to know some awesome people who do wonderful things
By tracking conversations - via services such as Google Alerts and Summize - companies can immediately and directly address customer feedback. First, this illustrates to the customer that you are not merely a profit-driven automaton (even if you are). Since engaging in an honest dialog with customers is still rare, it also establishes brand loyalty (or at least respect). Furthermore, it provides an exceptional story, which your customers are likely to repeat.
At the risk of sounding trite, we can readily see successful examples on Twitter. JetBlue provides followers with useful tips like Tech Travel Trip Tuesday (#TTTT). Useful content also engages the JB community to submit tips, creating a continuous feedback loop. JB recognizes its followers and rewards them with promotions outside their traditional channels. None of these interactions would have been possible with a static website.
Another benefit of ‘listening in’ is that you can attract ‘potential’ customers. Judging by @crowdSPRING posts, the company tracks phrases like ‘logo design’ and recommends its service to people on twitter. Some may say this practice is invasive, but the evidence indicates that users appreciate the suggestion. In fact, many end up using the service.
Other reasons (not twitter-specific) why businesses should invest in social media campaigns – to network with clients, suppliers, and industry leaders, to tap the knowledge of the community they’ve created, to brand themselves as they want to regardless of the industry they’re in. And lastly, more transparency = more trust!
DISCLAIMER: The above is only true if you are producing quality products/ideas that actually add value for the consumer.
When I first heard about Twitter and read it's tagline "What are you doing?", I thought the social media elite who were obsessing over it had finally slipped over the edge into total self-obsession and were possibly even promoting celebrity worship: "Leo just made a cup of coffee!" There is some of that, to be sure, but the community is transforming it into something better. Not "What are you doing?" but "What are you thinking?" and then creating a conversation around those thoughts.
There are still a lot of problems to overcome, but today I am optimistic. Talk to me tomorrow and I might only see the negative stuff and what doesn't work, instead of what does and what *can*, if we use these tools creatively.
From a personal point of view, I am doing it to re-connect with old friends, and stay connected with new friends. I think a lot of time is spend on career and family these days and the social media channels allow me to stay connect with friends, in a convenient off hours way. I was able to finally connect with an old roommate from high school that I was unable to find for years through the use of a Ning site based on the school we attended. It had been 15 years, and the internet allowed me to finally re-connect.
In addition to the personal reasons, I am also vested in this from a business point of view as well. I am an owner of an online dating community that has just launched. I see the understanding of all things social media related as crucial to everything that I am trying to do. I am most interested in looking to see the mix between both online social media tools, and how they also help people connect in the offline world. In addition I have been involved with the internet since it inception, and have a thirst to know as much as I can about how to reach people, and create a compeling user experience in everything that I do.
Journalists now have an incredibly direct and varied tools -- Twitter, Facebook, MySpace -- for finding stories that people are talking about. But these same social media outlets also provide new ways to share these stories with users all over the world. It's opened up a completely new way to reach and connect with people who want and appreciate what we do.
Nice answer :)
I jumped into Social Media as I felt it was important for the technology company I worked for, to know what was happening out there. The first word that came up was Podcasting - the rest ..will it keeps going.
Now looking at a solo project I see Social Media as a perfect and affordable medium to get things started, set the ground work and build the foundation of what will hopefully be successful non profit.
I like that a blog can now be your website, voice, brand, online indentity, company, etc. and it doesn't cost you anything!
and thats why Me/my company or into Social Media
Justin
- Check Us Out ...
http://koinoniasolutions.com
I contacted my clients/friends through regular email articles.
Then I realised that I had several ideas a day on topics connected to my business, and was scared of spamming.
So... I researched blogging, asked some advice, and set up my blog.
I can then write to my heart's content (on my topic).
Finding other people's blogs has been a total eye-opener too. So much interesting targeted writing - I'm in the first flush of subscribing.
So... I'm using social media (most recently added Twitter and Plurk) to reach people who are interested in what I have to say, and, obviously, to find people who are the right client group.
Having always hated 'selling' to people (ie getting people to do things that, if they were in their right minds, they wouldn't necessarily do, or at a higher price than they would otherwise pay), I'm loving the way social media is allowing me to claim my niche, quietly and without fanfare.
If people want to tune in, they can. If they don't, they don't have to.
In this way, all the concerns of interruption media are gone.
Plus I've made contact with some awesome people. The way that geography makes such little difference (apart from timezones, and even then...) is awesome.
Just finding how to swim in this new sea, after paddling for a while.
Oh, and having a life outside too...
I'm a writer. I think social media and writing go hand in hand. I also think social media is under-used in the writing / publishing markets. I want to find ways to change that.
I've set myself up as the social media person for Apex Publications, but pretty much learning as I go along. It's been an interesting trip, and I can't wait to learn more.
And I agree with Manuscrypts about the conversations! I've learned just as much from reading the comments as I have the initial posts. I like that Chris can post a brief teaser, tell everyone to discuss - and we do. :) That doesn't happen elsewhere as much as it should.
I have always been a member of social networking sites and the transition into becoming a particpant of social media has been natural for me. I realised that upon signing onto Facebook that this was just another form of Friendster or MySpace and I had the "why not" approach.
Now, in between finding jobs, I realise that social media can be used in personal and in business life to communicate WITH people more effectively. There is an entire world audience that is being ignored (if we do not consider social media) and I think Social Media is definitely a future trend of PR. Right now it isn't replacing traditional PR Tactics but its important to be aware of the ever increasing range of Social Media tools.
So I personally enjoy researching social media for personal and professional use and I can't wait till I can put my ideas into effect.
I am just blown away by the sheer velocity and enornomity of the marketplace of ideas being developed, workshopped, shared, and improved. It gives me tremendous hope for not only the survial, but the thriving of exquisite, sought-after, and meaningful ideas that speak to the human heart and mind. It is making me smile as I type this. Keep up the excellent work. You and folks like Mitch inspire beyond description.