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Just this morning I was looking around for a keyboard skin and found these guys.
http://www.skinit.com/
They'll put a skin on almost anything AND you can upoad your own image. I like that.
I also upoaded a custom image on my Dunkin Donuts card. It's fun to use because the people in the store are almost always excited about seeig what I've done.
It's a Barack Obama sutome image and you can see it here:
http://www.flickr.com/photos/stevegarfield/3118384504/
In addition to getting the cool image on my card, the Dunkin Donuts support people called me on the phone to make sure I was happy after having to reprint my card because of a design issue.
I was very impressed with their follow up AND the end product.
I think a lot of products would benefit from custom options.
I could easily think of a few more right now:
Beer, Wine, Newspapers...
Personalization is the next big thing in retail products. It has already started happening with shoes as well as products like Heinz ketchup (www.myheinz.com), Kleenex (www.mykleenextissue.com), even Pringles chips and Sharpie markers can be personalized. My company has printed personalized labels for wine and cookie jars.
This trend is only just getting started. With today's digital printing technologies many retail products lend themselves very easily to personalization. It is pretty easy to setup a simple web site to allow your customers to personalize the packaging of your products. I expect in the next decade this will become a common option for most retail products.
Peter Renton
Lightning Labels
P.S. I can't wait to order a pair of custom University of Kentucky golf shoes. Just in time for basketball season. Go Cats!
For sports teams I embrace the customized shoe.
For individuals (not Tiger Woods) I'm not sure.
Is this just another vanity item in an already over abundant "ME" society?
FYI: you can order customized KEDS on Zazzle.com
Timberland Boots: http://bit.ly/3dkg3Q
Performance Outdoor Clothing: http://beyondclothing.com/
Land's end Customer Clothing: http://bit.ly/urWV
For $150, there's 2007's "Mass Customization and Footwear: Myth, Salvation or Reality?", which I'm sure would be very interesting. http://bit.ly/cgU
Finally, Dell Computer is one of the (if not the largest) success of mass customization. Michael Dell has a book called Direct From Dell (http://bit.ly/JawL) and it's a great read for those interested in the topic.
I think social media might be the key that unlocks the opportunity, and hence the willingness, for marketers and companies to embrace mass customization on a much larger scale. It helps unlock "small is the new big" or "the long tail" concepts. Is it any coincidence that Dell is the company publishing how much money they've made from Twitter? http://bit.ly/lX2d
I have a sneaky suspicion that if you can customize the product, consumers have more incentive to buy multiple items, increasing sales and repeat customers. No data to back this up, but I'm sure it's the case
http://twitter.com/squasher98
Custom used to be too expensive (read: craftsmenship). Various pressures including war brought about the assembly line and mass production. Technology destroyed craftsmenship and individuality. Technology is now bringing it back.
The ability to target long tail custom markets qualify the cost of small numbers. This is a good example. Etsy is another good example. It's amazing the number of craftsmen and women on Etsy and related sites - good for culture.
Everything else on the web is about finding a niche market, which can now be quite big. I think providing products that can be customized for that niche, or even at a more individual level gives people something to identify with. It's another way to build your brand.
Traditionally, brands present a limited offering of products, and the brand loyalist is expected to morph in order to use the brand.
Nike and FootJoy are demonstrating the idea of a brand morphing to fit the individual.
I'm really interested to know how much resistance these initiatives were met with in their organizations. Perhaps you know.
Did this product have an easy road at FootJoy? Or was there an "old guard" who resisted the idea of walking on unfamiliar ground?
I think that custom work is an application of micro blogging and micro formats in the real world. Here in the tech space, we look for ways to condense input. Here, FootJoy is condensing outputs.
That is, designing something that they think is worthy to put on something. I have been working Mikons.com for two years now http://mikons.com and http://mikonmixers.com A mikon is a symbol about you - like my icon. Users can design their own image and put them on stuff, or connect with others at parties with iconic stickers (mikonmixers).
It is easy to imagine that everyone wants to be unique and express themselves in a custom way. But difficult to facilitate that.
Co-branding with the larger companies is one way. However, the entrenched big guys are presently afraid of the implications and the threat to their own manufacturing processes.
Great question. MyJoys began development in late 2002 and was launched in September 2003. The directive for the development of a mass customization program came from our company president, so his support cleared the way to get the process rolling.
Development went very well, but was not without its speed bumps. MyJoys was built with a trade and consumer-direct component, so this addressed any Sales concerns. Our reps see this program as an incremental opportunity and have passed this enthusiasm down to their accounts.
For the rest of the organization, we got them involved, developing a feeling of ownership across all departments (customer service, finance, credit, etc..). This approach worked very well for us and continues to bolster the program today.
Regards,
Mike Lowe
FootJoy