chrisbrogan.com - Latest Comments in Social Media is No Place for Robot Behavior

Re: Social Media is No Place for Robot Behavior

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Re: Social Media is No Place for Robot Behavior

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Re: Social Media is No Place for Robot Behavior

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Re: Social Media is No Place for Robot Behavior

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Re: Social Media is No Place for Robot Behavior

Guest — Wed, 06 Jul 2011 22:28:40 -0000

I really enjoy your posts. Your posts are well thought out and intellectual but have a common sense approach. I am relatively new to marketing and definitely do not like the robot behavior concept. I much prefer dealing with people on a personal level which is difficult to do on a computer. It appears that twitter has a much more personal approach which for the person like me who despises some forms of automation (particularly automation on phone calls) is a much better platform. Thanks for the opportunity to comment.

Re: Social Media is No Place for Robot Behavior

Facebook Developer — Tue, 01 Mar 2011 01:10:49 -0000

This is really fantastic blog i like it.

Re: Social Media is No Place for Robot Behavior

Dawn James Gartin — Sun, 08 Aug 2010 21:50:53 -0000

Now that it has been 18 months or so since you wrote this article. Do you still feel the same? Tools have changed, etc. Do you think some automation has a place?

Re: Social Media is No Place for Robot Behavior

yuregininsesi — Sat, 03 Jul 2010 08:49:24 -0000

I'm learning as I go, thanks for this post. I read somewhere where you should follow those that follow you...but I'm not so sure. Your points are spot on and I guess I need to make my personal responses look less like robots when I do choose to respond.

Re: Social Media is No Place for Robot Behavior

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Re: Social Media is No Place for Robot Behavior

rackmanager — Sat, 23 Jan 2010 16:29:18 -0000

robot behavior is so annoying but since I have twitter and follow only the serious twitterers. I have never met someone using the robotic tweet generator.

Re: Social Media is No Place for Robot Behavior

Matthew Gilbert — Tue, 31 Mar 2009 06:31:58 -0000

Seems like people are still getting Auto DMs, so in the spirit of the Emma Lazarus poem at the base of the Statue of Liberty, I invite you to "Send Me Your Tired, Your Poor, Your Huddled Twitter Auto DM’s Yearning to Breathe Free!" At this point we might as well archive the best of the worst, right? So if you still haven't deleted them, please post your favorite Auto DMs on my blog at http://cli.gs/auto-dm.

Re: Social Media is No Place for Robot Behavior

Matthew Wayne Selznick — Fri, 27 Mar 2009 11:26:58 -0000

The Internet, and everything it represents, is, was, and always will be, nothing more than one huge marketing scheme.

There are so many ways to refute this I don't even know where to begin.

How about we go back to the beginning, when the Internet was used to exchange academic and scientific information? That kills the "was, and always will be" part of your claim.

Of course, it's still used for that purpose, so that kills "is," too. We don't even have to get into open access, project gutenberg, librevox, and all the other ways the Internet facilitates the distribution of knowledge and information to places and to people that otherwise would not receive it. Often for free.

To be honest and authentic means you have to look beyond the negative and recognize the positive impact of this particular technology, too.

Re: Social Media is No Place for Robot Behavior

julia stander — Wed, 18 Mar 2009 16:34:13 -0000

Re: Social Media is No Place for Robot Behavior

Loreen72 — Mon, 09 Mar 2009 10:32:42 -0000

Perfectly put Chris! Auto followers and DMs are crazy! My favorite: Follow Me Back when I followed them first! Sometimes - I do take the extra min and go unfollow.

Re: Social Media is No Place for Robot Behavior

Matthew Bibby — Wed, 04 Mar 2009 08:12:45 -0000

Chris, I first read this post last year and have returned to let you know that the phrase 'click on my junk' has become part of my vocabulary!

As always, great post.

Matt.

Re: Social Media is No Place for Robot Behavior

Rachel Levy — Wed, 04 Mar 2009 00:53:01 -0000

I agree with you completely. But, how about auto-follow. Isn't that just more Twitter robots?

Re: Social Media is No Place for Robot Behavior

app — Sun, 01 Mar 2009 14:25:28 -0000

Chris, you were the guy that introduced me to the first social network to really steal my heart: Friendfeed.

And I thank you for that, from the bottom of my heart. I truly do. I really love it.

But now there is a situation with my not spending all that much time on twitter and people still continuing to want to follow me there...and the daily number of new followers is increasing, despite the fact that it says on my twitter profile that I don't use twitter all that much..

Is it wrong for me to send these people an automatic DM telling them I don't pay attention to twitter that much and if they want to communicate with me they are better off following me on friendfeed instead (with link to my profile there)?

I want them to unfollow me on twitter, and if they use friendfeed, follow me there. Is that so wrong?

If you called me on the phone and got my answering machine or voicemail, and the outgoing message gave you a number or address of where I was, enabling you to communicate with me directly, which is why you called me in the first place, would you get pissed at me for using automation tools to tell you this?

I am not sending out a link to any of my websites, nor am I trying to sell my followers a useless book (or some other crap), nor am I autoposting "new blog post" notices. The links to posts on my blog are quite rare and almost all were posted manually by me, usually as part of conversations, or because I wanted to ask my followers for feedback on something that would take much more than 140 chars.

My feelings about twitter have not changed. I find that having a conversation there is very awkward, but I don't want to lose my followers. Quite a few are really wonderful people. I try to check in around once a day on Twitter, to check my DM's and @replies just to make sure that no valid communications go by unacknowledged. At the same time, I am still feeding the followers that choose to stay with twitter, all the goodies from all over the internet that has my attention, and I feel the amount and quality of good links shared has even increased, since I started automating my twitter posts by connecting it to my Friendfeed account. (this might even be contributing to the increasing number of new followers).

I don't want to abandon my twitter followers, so my compromise is based mostly in automation. How is this wrong? If they don't like it, they can unfollow me any time they want. Most don't, so I guess they don't mind.

Now if you want to hold that against me, that's your prerogative. But before you do, I want to mention that you are more or less doing the same thing on friendfeed, and I am following you there, and not holding it against you.

Re: Social Media is No Place for Robot Behavior

Walker — Sun, 15 Feb 2009 22:48:07 -0000

Robots do not make laws
they follow them'
humans make laws
but break them

Re: Social Media is No Place for Robot Behavior

Wendy Peters — Sun, 15 Feb 2009 10:19:52 -0000

Dawn, you make us marketers sound like the enemy. *sigh* We're not, at least not some of us. Some of us really would like to find a way to work together and recognize that there's more than just one voice in the company. On that note, from my perspective it's important that the marketing and communications people be on top of this stuff. Anything that is being said about the company by any employees should be consistent with the company's messaging and overall direction. I've seen too often where an employee thought they were helping and had the best of intentions, but in reality they hurt more than they helped (e.g. the employee that was twittering for Exxon Mobil. She set up an account on behalf of the company, but some of her information was inaccurate. A company can get in a lot of trouble if they're putting out inconsistent information).

Re: Social Media is No Place for Robot Behavior

Dawn — Sun, 15 Feb 2009 08:08:36 -0000

Thanks for Tweeting about this post. I run the Twitter feed at my job (and have for a year), and now that suddenly the marketers have discovered this newfangled technology (sigh), they want to take it away from me and operate it themselves. You've just written exactly what will happen if I part with my password. Which is why, I won't! :)

Re: Social Media is No Place for Robot Behavior

d betz — Tue, 20 Jan 2009 09:18:23 -0000

Amen brother! I am new to Twitter, but I would never do the robot thing! It is sort of like the "intrusion marketing" on TV or radio where they repeat the toll free number three or four times. I would never buy those products either on principle alone!!

Re: Social Media is No Place for Robot Behavior

alexes — Mon, 19 Jan 2009 22:13:40 -0000

I have read with interest not only what you had to say, but also all the commenters. Like anything, any kind of an autoresponder (robot) has its uses, but in a social community - not a chance! Personally I find it a little insulting as the point to being social on a social community is to build a relationship with a real person not necessarily to build a list of names to market to.
Your viewpoint has come at the perfect time for so many.

Best Regards,

Re: Social Media is No Place for Robot Behavior

Andy Jones — Mon, 19 Jan 2009 16:41:36 -0000

Excellent post for all Twitterers. Speaking of talking robots, did you hear that the Department of Defense hopes to build computer programs to talk to toddlers who are writing to their parents who are soldiers serving oversees? Check out the Bob Ostertag post on this topic: http://www.huffingtonpost.c...

Re: Social Media is No Place for Robot Behavior

Carrie — Mon, 19 Jan 2009 16:37:37 -0000

Bravo!

Re: Social Media is No Place for Robot Behavior

Amy Collins MacGregor — Fri, 16 Jan 2009 15:37:46 -0000

Your point about Twitter being who you follow was RIGHT ON!

Couldn't put my finger on what was bugging me about some of my fellow twitters before I read this... on-line socializing and tools like twitter only work when the majority of people try to provide instead of request.

Twitterers with single-minded, poorly-concealed marketing agendas should be strapped down and forced to watch 3 am infomercials.