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The Old Value-Cost Conversation
That pretty much sums it up. :)
My current goal is to make the first 10 results on a Google search of my name to all be me and my sites. Still working on it. :)
I find value in it by connecting with potential clients I would not have reached elsewhere...and I firmly believe there should be time limits set for everyone using social media so that what time you do spend, is productive.
Sort of like real chores, I suppose. Sometimes, a bitch to do, but always better than when you put them off.
Sometimes it's even downright fun.
My day kinda looks like yours, although it's not my job, the whole social media thing is not as big in the Netherlands (where I'm from) as in the US. So it's just about doing my own thing and using social media for both personal and semi-professional use.
Time consuming? Indeed. But for connecting with the world it's a must!
I came to this post because I follow you on Twitter and i clicked on your link. I find that Twitter can be one of the most useful tools to gauge "temperature" of things. Its a great leveller, a bullshit filter and the fastest news source all rolled into one. RSS feeds can be useful because they wait patiently for you to come back to them, particularly when one is busy. I have a "real" job running digital production so I have to cram in my social media/Twitter/blogging/RSS reading into every evening. But to really keep onto it its a necessity and not a choice. If there is something that falls off its Facebook because its people I already know and are friends with. Substitute that with LinkedIn for the professional networking aspect and its a snapshot of any digital professional's life. Would I swap it? Never. I am the most informed person in my workplace as a consequence. And I hear about stuff long before the rest of the general public which is always fun :)
seriously - its is the only way to keep up with the world (which just seems to be going faster)
and it is a great way to meet people/customers/partners around the world
Seriously, sometimes I forget to eat in this game, I wish I could set a nice regular structure to the whole process but every time I'm just about getting there something comes up...but that's half the fun isn't it, otherwise it would be pretty dull.
Best way to keep you updated, to have your mind boiling with ideas and sharing with users/friends/colleagues... Your learn but you contribute as well: the perfect combination for enriching our collective 2.0 minds.
Thank you, Chris, for all the time you invest in blogging and all 2.0 stuff
Why do I do this? It gives me a great sense of what is happening in people's brains that I like, know and trust. When I say "know" if I don't "know" them, my belief set is that one day we'll meet because this keeps happening at industry events and conferences.
Since I dove into Social Media, I found that I don’t have a free minute to my days, ever. But I’ve never once considered these added to-do’s “chores”, they are things I simply can’t wait to do. Why? What value? Because a) I’ve always thought myself to be a helpful person. But the truth is, before social media, I often didn’t really know *how* to help people. Now I seem to be able to help countless people with a clarity that is simply amazing b) Similarly, there was always the worry that no one would find what I had to say interesting. With social media, there’s always *someone* who finds what I have to say interesting. The rest ignore me. The fact that so many people can ignore me without a single negative consequence has turned worry into bliss. c) The simple act of sharing information and ideas on a continual basis – it is this act of *sharing* that makes it not seem like work, but something transcendent.
Thanks for sharing what you do so well, Chris.
I like the comment from @jonknight - you get out of it what you put into it. And you only have to put into it what you want. Nobody's forcing anyone to read 700 blogs. There are no rules, just techniques based upon desired personal (or professional) outcomes. That's the beauty. The choice is ours.
:)
Thanks Chris, Phil
Think through *anything* in life that costs you something but returns value to you: it takes time and effort to be a good parent . . . or be an entrepreneur . . . or stay in good shape . . . or become a serious musician . . . or be active in your community . . . et cetera.
Costs abound -- but so does value. The trick (and it ain't a trick -- it takes forethought, planning, and continuous self-adjustment) is to make sure that you're getting enough value in return for the costs. That logic applies whether we're talking about reading RSS feeds or reading Dickens novels, talking with people online or talking to our business partners face to face.
So rather than chores, I view them as Opportunity Points and Knowledge Gain...thanks for sharing Chris!
If social media is viewed as a chore, then that person probably isn't getting the best out of what it has to offer and should carefully re-evaluate their social media strategy. Even if (as a company) that means detailing the 'chore' to someone else.
It's hard to get over to new clients sometimes the benefit versus time issue - perhaps it's something they have to dip their toes into and find out for themselves?
But it should never be a chore.
Thanks for all your posts I always get something out of them and so make a point to read them.
Ellen
If we see SocMed as an invstment than the time we spend on these is worth every second.
The key is not to bog down on just 'reading', but also do something on it. Be more active.
Thanks for the post, now I know what a 'Professional' does in their days.
By the way, I am subscriber and truly enjoy the content on your blog.
Chris, you have taught me a lot of what it means to be a friend -- to help others -- to put others first, to say "what can I do for YOU." Not to say "What can I get out of this for me?" all the time. Giving, inadvertently has caused me to get back 100 fold, although this is not the purpose of me helping others. It does bring a lot of satisfaction in life to help others and is the right thing to do, for them and for myself.
e cost of Social Media? A little hefty. The benefits? Priceless! So is it a chore? Most of the time, nah! Oh, and thanks, once again, for helping me to see. And for showing me one additional thing. That I should perhaps be doing my daily activities, including my Social Media activities in a more scheduled way each day. I'll be more productive and feel less overwhelmed. I'll take and learn from your example!
Time spent doing Social Media? A little costly. The benefits? Priceless!
krissy knox :)
follow me on twitter
http://twitter.com/iamkrissy
However understanding the value of these chores do help in prioritizing.
I think of it as I would real life or in person networking. It isn't and can't be the central core of my business. It's about an investment in time and in people that may pay off in the future. That's the main business argument for it - and it's a good business argument. You might not see immediate results but they'll come over time. On the other hand, meeting and interacting with people is fun as well.
I try and make sure I have a planned approach, but also that I don't look at the whole process in too mercenary a way. Sure it'll help me get clients and make money in the future, but I'll also see interesting topics that may not directly relate to my work, and I'll still make the time to enjoy myself with my social networking as well as trying to maximise the business benefits.
If all of this social media stuff was just boring and had no long-term value, not many people would be getting up early (or staying up all night) to work on it. We invest our time in what we care about. I think most of these tools ultimately lead back to relationships. That's why I'm spending time doing my chores-- people.
Yes, it all takes time but so would picking up the phone, hanging around the coffee maker at the office, reading the newspaper at my desk, and wandering in and out of people's offices to check in and catch up -- in an office setting.
I find social media well worth the time and energy investment it takes to be present and accountable.
Much as I love all the things I'm learning, all the new avenues opening up and the interesting new people I meet this way, I do have some very real targets and deadlines to meet. Me reading blogs (or commenting on blogs, for that matter ;-) is not going to get this module organised! And on that note...
Thanks, Chris.
Best.
William
www.reachcc.com
The solution is to find ways to keep things fresh and new. New contacts in the industry, or exploring an offshoot of the main business can be great motivators.
George
I find the hardest thing is to focus on a the right content. I find so many interesting things showing up in my reader, that I can be easily distracted.
Regardless of the effort or the distractions, I have found the information from a few key thought leaders so instructive that I dare not to ignore it.
As to using the correct tools to communicate my message outward; I am still sorting all of that out. But I appreciate the vast number of tools from which to choose and all of the great advice available to me.
Thanks!
I delved into Twitter for the first time last week, and I'm finding that it introduces a lot of noise that I'm not too excited about figuring out how to filter. I've hooked up my WordPress blog to Twitter, and I have a feeling I'm going to leave it at that, and rely on my feed reader to stay in touch.
My experience of social media is like trying to get a drink from a fire hose. Imagine putting your mouth on the nozzle and turning on the water. Not a pretty picture.
Well my thoughts are yes it does take a lot of time but I'm a youth pastor learning this on my own and most of the time I spend is reading and working with SNS, Websites and soon to be Blog; but most of that time is spent in the learning curve. I feel like once I know what I'm doing then it will take less time. Maybe that is the naivety of my inexperience talking?
Anyway, I'm meeting and networking with folks I'd never have the time to build a relationship with because I work full time in the insurance industry in Texas and work the rest of the time on my new marriage and being a youth/outreach/involvedment/worship leader at our temporarily small church.
I also enjoy the "personal" connection with others on FB - it allows me to interact with my users in a way I couldn't on my site - i.e. commenting on what they are doing, latest photo, etc. I think because FB and Twitter are outside my site, it is a nice surprise for my readers when I interact with them.
There are times when you need to log off all external distractions and concentrate and others when the inspiration train from Twitter or blog feeds just comes rolling on through and you jump on for the ride.
Find what works. I find first thing and last thing works for me on a 'work' day, but on a play day I can be flicking around between my readers all day because there is so much great content i don't want to miss.
But the thing to remember is time management, don't become a slave to the content because not all of it is a must read, so if you miss a few great links...the world won't explode now will it...
Feels a lot like my mornings :) Thanks for sharing and giving an insight on how a pro does it...
later
An app that could monitor everything would be a great time saver.
I would be interested to see a follow-up to this - the top 5 or 10 ways that you tame the beast of a routine you have. Obviously you don't read all 700 blogs...how do you filter? How do you look for what people are saying about you? How do you handle 500 emails - and how many of those are "XXX has added you as a friend..." notices? If you took one minute per email - that's a whole day gone - 15 sec per email is still a couple of hours!
There must be some good tips in here.
I spend all day 14 hours or more, on Social Media authority building and being a helpful fellow.
Since my PPC-CPA-CPM based Affiliate Marketing business has generated a whopping $28.00 in profit since it's launch in 2008, I am trying a different approach.
Being helpful and commenting on FriendFeed, Twitter, Facebook, SocialSpark, Techcrunch, Mashable and a trillion other Social Media sites.
I have built up my Twitter followers to 1800+ the old-fashioned way. By interacting with follower's profiles and then following those I find intriguing or appealing. I do not auto-follow, and use www.followunfollow.com periodically to unfollow those not following me.
I had to re-follow you which is ok, I'm a small fish in a very large ocean, and my turn to be followed by the guru's will have to be patiently satisfied.
I enjoy reading about the success of others, and once I determine my 'brand? I will make a bigger spalsh in thsi web-pond.
For now I am seeking full-time employment to pay my bills, a challenging task during these non-capital expenditure olympics.
Respectfully,
Nicholas Chase
Just as there are folks like us who love to connect and facilitate connections between people; there are others who are passionate about stocks, puppies or knitting. It's all about doing what you love to do, even if it's for just you.
Connecting with your audience could mean at Starbucks, online chat rooms, message boards, Facebook or LInkedIn. It depends on where your audience is and where they are going.
I love the transparency on your 'chores' in social media.
~Joseph
I think characterizing it as a chore is misplaced (and probably purposely so, since you're the king of the challenging headline). As they say, if you love what you do, you'll never work another day in your life.
There's no question that even with tools like Seesmic Desktop and more and more coming online all the time, drinking from the social media firehose isn't for everyone. I believe the data is skewed by non-browser usage, but I don't totally discount the recent study concluding that a lot of people bail on Tweeter after 30 days.
Just like cross-country running, Thai food, and It's Always Sunny in Philadelphia, social media immersion is not universally attractive. It's a lot of time, sure. But I think the real challenge is the number of touch-points. As you reference in the OP, you check at least 7 distinct "inboxes" or streams every morning. That's intimidating.
My fear is not that the labor is too much of a burden, but that it spreads people out to a degree where it's not fun any more. And when Facebook (and Twitter) stop being fun, people will stop hanging out there. And when that happens, the need for companies to reach people via those mechanisms will be diminished, and we'll be on to the next phase.
That's why I'm such a supporter of your philosophy of picking your spots. Very few of us are Brogan-esque in our ability to juggle so many balls, and I'm not sure if this post encourages that behavior (setting up inevitable disappointment), or warns against it in a subtle way.
As always, still mulling.
Nice post. It's always the seemingly straightforward ones that get the ideas flowing. To me, that's your true genius.
j
I think the key is to determine who the target market/audience is first, and then develop a social media strategy around the result of that analysis - whether the target audience is B2B, customers or both. For example, a B2B company could be wasting valuable time on MySpace when instead they should be focusing in on LinkedIn instead, etc.
There is no "one-size-fits-all" solution as far as social media networking for business goes, in my own opinion of course.
If you're not seeing value in it, you're not doing it right, in my opinion. I can't think of many businesses that couldn't get value from social media, and I usually say, "Social Media is the ONE marketing effort where the ROI is directly proportional to the investment you make. Invest more=get more."
Unfortunately, like all marketing efforts, it requires a creative mind to figure out HOW to leverage the platforms effectively. Many people stab ahead into social media without a plan. Value may happen organically, but you'll do better with a plan.
SM, and all the tools I use/ things I read/see, allows me to have a real, live, *genuine* sense of who a person is--in work, in play, in life in general. And so all that I've seen of you gave me a sense of who you are, and HOW you are in the world that I never could have gotten simply from a web 1.0 site that told me about you.
Having access to reading your posts, your tweets--all the ways you show up in the SM landscape for me--gave me an idea of who I was going to meet this past weekend at SOBCon. And you were exactly who I thought you'd be.
And THAT's why I keep reading and writing. That's why this SM "stuff" is worth doing for me. It's like having access to the ultimate backstory--which is where I usually find the magic is, anyway.
Like today, for example...yes, I agree that social media takes an investment of time. And, on some days, I mutter under my breath about how much time it takes. But, every day, I make new connections and learn new things. Every day I see a tweet or an update that tests my theories or stretches my thinking in some way. And, that's pretty darned valuable!
Debbi
I see the value of the truly good Social Media consultants when they can help integrate the new framework in to the old. Sure they have to justify their existence through data (usually sales), however once the benefits are realized beyond the hype it's clearly worth it. The good consultants make the integration of this framework realistic and less painful, because it will be painful to some degree, as all change is...
The customers are finally getting their voice and hopefully the companies are listening. Resulting in passionate followers and superior products / services!
So here's my unsolicited request: I'd love to hear (or get referrals to) more case studies involving organizations making the transition from social media-stupid to social media-savvy. It's incredibly helpful to watch over someone's shoulder as they successfully deal with the issues that we're all dealing with (or will deal with soon).
Beyond my wildest expectations. Unlike meeting people in person (which is still good) while traveling, shopping, working or whatever, SM has a built in invitation to stay connected.
Just need to balance the books a little and start spending a little more time on the giving end of the ledger.
But, now, there is even help here for that too.
Peace.
I found out I like Blogging. I am terrible at it but I like it.
Hope the Summit was good for SOBCon09. I work there and I heard you killed it on your session.
You were the one person I really wanted to meet and of course not only did I not get to meet you but I cut you off on the elevator coming into the building.
I know, I suck. I got a call on my phone telling me to get upstairs as fast as I could. I saw you talking to someone in the lobby and I blew right past you thinking there will be plenty of time later.
I got to the elevator and hit the door close button only to see you come just into view...... It was a tough start to the day.
Then of course there was no time later and I was the guy that was so rude he could not wait 3 seconds to hold the frikkin elevator door.
Sigh. Next time you are in Chicago let me know. I am buying your pick. I will get Liz to come too I owe her a couple as well.
Gd night.
Thanks for the inspiration Chris!
Yep, it sucks. There's lots of hype about social media, and it's impossible clearly to figured out the step-by-step implications. Taking into account the recent nature of fragmented, decentralized world, one thing is sure: You can't ignore it - you have to participate, otherwise will find yourself miles behind.
The real art is to aggregate, analyze and divide. To identify a value among the noise. Implement effective strategies, thus fish where the fish are. Find the niche where is the community you want to reach. Ignore the rest. Because, it sucks. Or - it might..
You need to react quickly to remain relevant but at the same time cannot let it take over your entire day... slowly, slowly, I am perfecting the art and will get there soon ;)
Emails are my least favorite (but I would rather read them than check voice mail). I have, however, pared it down to email, Twitter and FB. I cut out just about every social site that I rarely have time to go to because they are just too time consuming. I do spend time reading blogs and try to find a new one several times a week. I need to get better at Stumbling, Digging, etc but I do like to RT on Twitter....seems to spread the word about other people's hard work quickly.
I'm just the "little guy" (or girl?) but I do value my social media connections, so the tasks aren't so much of a chore...it's just part of my day.
The time investment required for social media is something that not very many people consider worthy because oftentimes they can't see any tangible results (think newspaper ink when it comes to PR) and don't understand the power of something that is viral / airborne (think swine flu? Hah.)
I like to think that I get a little better at doing these chores everyday - at first it was a matter of taking things in, then it was about eavesdropping on conversations, then about identifying opportunities, then about coming up with ideas, then about engaging in conversation and then about putting my two cents in.
Come to think about it, these all happens simultaneously. But the chores are definitely the only way to keep up and get to play.
Discipline is key, when you got that cornered Chris, please DM me :-)
Creating a footprint on the social Web takes time and effort. But it's a long-term investment. The more legwork you put in early, the greater the dividends. I find lots of value in my network, but I put a ton of work into it.
It becomes a job just keeping yourself on peoples minds; never mind the task of inventing and reinventing yourself for different platforms and methods of connecting. Or how about the hours required to stay on top of the constantly developing technology?
I've always considered myself fairly smart but I have to admit even with your GREAT advice and guidance I'm STILL feeling lost.
I like the set of chores, although smaller in scale for me than for you, that the social media space is offering me!
Like I told @ev, Evan Williams, Twitter CEO at a tweetup several weeks ago..."Thanks for re-making this old guy! It is fun helping, selling and marketing via Twitter!"
I also wanted to mention that your blog (along with others) are what inspired me to create my own blog and to connect to Twitter (@jaremy). The chores that you do each and every day truly help to inspire others and create change, and for that we should all be grateful :-). Thanks for all that you do, Chris.
I was just catching up on the 1000+ posts in my Google Reader and I realized that someone else I'd met on Twitter had blogged about my book in two of his blogs. (I almost missed noticing these b/c I was traveling and I'm a mom and I came home to total chaos...you get the picture). So, for me, the fifteen to twenty minutes I spend on Twitter a day can turn into meaningful connections. I will remember these folks now because we expanded beyond Twitter, where for me things are usually happening so fast, I can't remember what's what and who's who.
As for Facebook, I catch a lot of news about fellow writers there that I might otherwise miss. A lot of them are not on Twitter and I love having our own little online club on Facebook. I have connected with old college and high school friends but mostly I use Facebook for writing-related stuff and I have made great connections that way.
In fact, it was via Facebook that I connected with Joe Wikert and then wound up at O'Reilly Tools of Change Conference and got to hear and meet you. See what I mean? These social networking tools are amazing.
Now. Have people been shockingly rude to me on Twitter? Have they passively aggressively taken down an Amazon review of my book when I didn't respond in a timely, warm and fuzzy manner? Yup. It happens. But for goodness sakes, I'm a human and a mom, and my day job sometimes involves very consuming deadlines, so I do the best I can and try not to take it personally when someone is hostile towards me.
So, needless to say, it ain't perfect. I'm not even doing a half-way decent job juggling it all. But when a connection happens, and everything works out, it's like poetry. And that, is why I'll likely keep coming back. Even as unanswered messages sit in my inbox.
Attention fuels our need to put out the next post or status update hoping someone will comment on it, RT it, or DIGG it.