chrisbrogan.com - Latest Comments in How Blogs Improve Customer Service AND Product Development

Re: How Blogs Improve Customer Service AND Product Development

Michael Bian — Fri, 31 Jan 2014 06:32:02 -0000

Customer service handles company issues...

Re: How Blogs Improve Customer Service AND Product Development

John Borillo — Thu, 16 Jan 2014 02:25:52 -0000

Are you thinking that blogs are just some writer's thoughts on stuff like a hotel or a smartphone? Guess again. While this may be true to a certain extent, a blog likewise allows companies to get an idea of what real users think about their products and services. So, if you're a service provider, a supplier, or a manufacturer, best to read up on those blogs. They might bring you to the top of your game.

Re: How Blogs Improve Customer Service AND Product Development

thomas — Mon, 30 Jul 2012 09:16:04 -0000

Great
list. Bookmarked!

Re: How Blogs Improve Customer Service AND Product Development

disqus_g5u1SLOD1O — Wed, 08 Jun 2011 02:19:15 -0000

Great Post thanks for sharing this informatics post

Re: How Blogs Improve Customer Service AND Product Development

youtube downloader — Tue, 07 Dec 2010 04:31:13 -0000

What did they do about it? They responded, of course, and gave their customers what they wanted. So, in their blog, they performed both a customer service act (responding to their user base) and product development (adjusting feature sets to match user expectations). Pretty slick, eh?

Re: How Blogs Improve Customer Service AND Product Development

jeanette — Wed, 28 Jul 2010 00:34:50 -0000

Very cool FREE newsletter that a friend signed me up for called “Synergy” by a new company called Mantra Hospitality. Haven’t had a chance to read it so far, but have heard good things from colleagues. The company claims to be all about synergy. www.MantraHospitality.com

Re: How Blogs Improve Customer Service AND Product Development

RJAY — Wed, 28 Oct 2009 01:10:18 -0000

Thinking about how to improve customer service? This white paper has some great ideas and stats. http://snurl.com/customerwh...

Re: How Blogs Improve Customer Service AND Product Development

Mike Smith — Mon, 10 Nov 2008 22:04:57 -0000

If your company targets anyone who could possibly be online, you should be using any possible method to connect with them and become "real" instead of a robot that they can't seem to get close to. Friendly, open and honest chatter from your company can be the deciding factor when a potential client is making the decision to hire you or not.

Great post Chris

Re: How Blogs Improve Customer Service AND Product Development

Jeremy Clemans — Tue, 18 Mar 2008 16:02:16 -0000

Thanks for the mention! We also use the Wetpaint platform itself as a customer service tool. Wetpaint Central (www.wetpaintcentral.com) is a knowledge base, a support tool, a venue for feedback, and more. Between our blog, Wetpaint Central, and good old fashioned email, we can really keep in touch with our user base.

Re: How Blogs Improve Customer Service AND Product Development

Paul Chaney — Mon, 17 Mar 2008 11:11:41 -0000

I've always felt one of the ways companies can use blogs is as a feedback mechanism for product development and customer service purposes. Glad to see WetPaint thinks so too.

Re: How Blogs Improve Customer Service AND Product Development

Ravi Karandeekar — Sun, 16 Mar 2008 23:52:58 -0000

Yes Chris! I believe in 'blogs improve customer service and product development.' I am convincing my clients about this in Pune real estate market. But it's challenge. Of course, reading your posts gives me the motivation to take it. Thanks!

Re: How Blogs Improve Customer Service AND Product Development

Jason — Sun, 16 Mar 2008 23:34:40 -0000

Great find, and will look forward to playing with this new tool. Thanks and Ill keep you posted if I decided to setup a wiki.