DISQUS

Chris Brogan: How Blogs Improve Customer Service AND Product Development

  • Jason · 1 year ago
    Great find, and will look forward to playing with this new tool. Thanks and Ill keep you posted if I decided to setup a wiki.
  • ravi karandeekar · 1 year ago
    Yes Chris! I believe in 'blogs improve customer service and product development.' I am convincing my clients about this in Pune real estate market. But it's challenge. Of course, reading your posts gives me the motivation to take it. Thanks!
  • Paul Chaney · 1 year ago
    I've always felt one of the ways companies can use blogs is as a feedback mechanism for product development and customer service purposes. Glad to see WetPaint thinks so too.
  • Jeremy Clemans · 1 year ago
    Thanks for the mention! We also use the Wetpaint platform itself as a customer service tool. Wetpaint Central (www.wetpaintcentral.com) is a knowledge base, a support tool, a venue for feedback, and more. Between our blog, Wetpaint Central, and good old fashioned email, we can really keep in touch with our user base.
  • Mike Smith · 1 year ago
    If your company targets anyone who could possibly be online, you should be using any possible method to connect with them and become "real" instead of a robot that they can't seem to get close to. Friendly, open and honest chatter from your company can be the deciding factor when a potential client is making the decision to hire you or not.

    Great post Chris
  • RJAY · 2 months ago
    Thinking about how to improve customer service? This white paper has some great ideas and stats. http://snurl.com/customerwhitepaper