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If I Were a Realtor
What I really want is a SIMPLE ACTION PLAN that I, as the owner of a small business, can put into action to help grow my profits.
I'm NOT particularly an IT business, BTW - we use technology, and many years ago I did degrees in mathematics and computation, but it's not an IT company I run :-)
Something like the following... (clearly, this isn't a polished version or the right answer... but I'd like a similar thing from someone who's been where I'm going)
WEEK 1: Register a blog, get each member of the board to write a short piece about where they are taking the company, free from "Corporate BS". Appoint someone to check the comments once a day, and get any concerns ANSWERED and any suggestions ACKNOWLEDGED PUBLICLY.
WEEK 3: Get each member of the board signed up with Google Reader (or whatever), and find five blogs in the industry sector to subscribe to.
WEEK 3: Get each member of the board to write another piece about what they've done THIS WEEK to help customers. Get each of them to make at least 2 comments on someone else's blog.
WEEK4: Find someone in the company who already uses Twitter, and get them to hunt down some conversations / people to follow in the same industry.
Mark
Joanna
I know what would be useful for me personally is a discussion on how to build social networking tools that are equally useful for people with no clue about social networking (but want/NEED to learn if they want to get their art/message out there) and people who are already clueful and want something that's useful to them without being overly dumbed down, without over-taxing an engineering team (ok, in our case, engineering person) with writing custom tools for each user subset.
Did I miss that post somewhere? :D