chrisbrogan.com - Latest Comments in Are You Important To Me

Re: Are You Important To Me

Flight attendant — Mon, 23 May 2011 01:15:24 -0000

They don't lie. The foods are great but I am a type of person that seeks for calmness. I enjoy the food service but preferably, I will look for a more quiet place.

Re: Are You Important To Me

youtube downloader — Tue, 07 Dec 2010 07:26:57 -0000

I try in many ways to make this obvious. I try to show you by speaking with you, by commenting back when I can, by responding to your messages and reading and commenting on your blogs, when I can. I friend you on the various services, and in general I connect.

Re: Are You Important To Me

tiffany jewellery — Wed, 08 Sep 2010 07:57:05 -0000

thank you for your sharing.

Re: Are You Important To Me

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Re: Are You Important To Me

Health Habits — Sun, 30 Aug 2009 19:30:28 -0000

Thanks for this article. I found it at the perfect time

Re: Are You Important To Me

Steven R Volker — Sun, 22 Mar 2009 08:07:41 -0000

My wife has a lot to do with the kind of atmosphere you experience at a local Noodles and Company, and she really makes her customers feel at home. I have seen numerous occasions when either she, or one of her staff, goes out of their way to accomodate a table of diners - it shows in the return business. More often now though we encounter those who feel 'entitled', who see every amenity as 'due deligence', and are NOT thankful or appreciative of the small, imaginitive additions to service that are common at her restaurant. Noodles is a non-tipping establishment, so smiles, and evidence of satisfaction are what the crew live on. It often makes their day. I felt that Circuit City was lacking in these considerations as well, as are many stores, restaurants, bars, etc. when the personality and graciousness of the wait staff, cooks, management, or whatever, are suppressed to make more room for profit and efficiency.

Nice Blog.

Re: Are You Important To Me

frank — Sat, 07 Feb 2009 13:39:36 -0000

Great reminder @chrisbrogan. Remembering to care about people in all this can be challenging and it definitely takes work, but as you said, people want to be known, be part of something, be cared for and at the end of the day that's what life is all about.

I'm trying to get to know 'my world' a bit better and make the 'cafe type conversations' happen in my own backyard.

http://www.yelp.com/biz/caf...

This place is amazing!! It's right around the corner from me. I ate their for the 1st time last night. Let's just say that i'll be back because the food was great, the environment was beautiful, the presentation was impressive and the service was personal ... !! I know if i go their a few time's they will know me.

--
http://twitter.com/franswaa

Re: Are You Important To Me

Kendra Bracken — Wed, 28 Jan 2009 20:04:51 -0000

Chris, I love this post. You inspired me as I have been trying to get my blogging mojo on! I took your lead and blogged away! This post is super close to my heart as I try relate the social media jungle I feel like I am in with my neighborhood place!

Re: Are You Important To Me

Jim Gregoire — Wed, 28 Jan 2009 09:40:06 -0000

PS - wonder what your take is on the Arrington post about getting spat on and taking time off.

Re: Are You Important To Me

Jim — Wed, 28 Jan 2009 09:38:50 -0000

thanks chris for another thoughtful post / observation. the scale question is certainly one most of of grapple with daily - its great to have your take on it not to mention very refreshing to see somebody that does what they say (that'd be you btw).

Re: Are You Important To Me

Lorne Pike — Tue, 27 Jan 2009 03:51:34 -0000

There's not much to add here that hasn't already been added, but I couldn't let this one go by without commenting. I've been telling clients for a long time now that a key to business success is "Be nice." Great reminder, Chris. Thanks.

(And great restaurant, Applebees! Try the Crispy Orange Chicken Bowl, but with grilled rather than crispy chicken.) Now that's being nice!

Re: Are You Important To Me

ChangeForge | Ken Stewart — Tue, 27 Jan 2009 00:54:27 -0000

Chris - spot on... and it will NOT scale is exactly right - except that you are wrong ;-)

First - you would be right if every company out there and every customer out there thought they had to speak to Michael Dell, Steve Jobs, or Bill Gates themselves. But that can't be realistic.

Where companies win for their customers and succeed in building a lasting legacy is to empower their people to be little Michael Dells, or Steve Jobs, or Bill Gates...

It's like Jim Collins said in Good to Great, get the right people on the bus, in the right seats, and get the wrong people off.

The larger the organization the harder this is to practice, but I have been part of a "yeah I drank the Kool-Aid" culture before and know that you can be fanatical in empowering your organization to take care of your customers. Do I expect to keep everyone - NOPE! but will surely go down trying, and so did everyone on my team - that is to say - that worked for our company, because we are a team.

Warmest Regards,
Ken Stewart

Thank you for continuously inspiring and challenging us!

Re: Are You Important To Me

Sonny Gill — Mon, 26 Jan 2009 20:31:49 -0000

I love the personable connection that is made between 2 individuals. It shows a sense of respect and understanding of one another and that we value, what others think as small things.

I have the similar sentiment towards the stylist that cuts my hair. She's super sweet and just makes you feel welcome and comfortable. What shows this even more is that it's become infectious with the rest of her employees as they've the same positive, personable attitude. She makes me feel like family and I've told her that she's the best thing to have happened to the joint.

When we all think of people or organizations that touch our lives like this, they're easily recognizable and are hard to duplicate without true, genuine effort.

Re: Are You Important To Me

Rebecca — Mon, 26 Jan 2009 18:10:02 -0000

Service has always been the most important part of restaurant (right up there with the actual food). And service will remain pivotal to companies. Great post.

Re: Are You Important To Me

Chris Marsden — Mon, 26 Jan 2009 16:38:28 -0000

Maybe scale, in the 1:1 sense, isn't necessary. Maybe there can be a 1:1 relationship on a regional basis or by sub-interest, etc... Hard for a lot of Social Media people because we/they have branded themselves as A person. But companies can certainly have regional social media reps.

Imagine if Dell had an "official" Boston social media person who can represent Dell, but also be a local Bostonian. Start with the big Markets and work your way out. (Of course, region or state might be more cost effective)

Re: Are You Important To Me

jesse — Mon, 26 Jan 2009 14:58:45 -0000

We know that it can be very difficult to "know" someone from an online persona only, just as it can be hard to know if you're buying a value or not simply by looking at a picture, and further, there are numerous important details that are left out when we make judgments based on....well, when limitations exist.
So we need to be mindful that we are getting a snapshot, in a sense, and we must be wary of dishonesty, of course, but, that said, overall I think you'll find that people are typically themselves (to the extent possible given the medium) online, and that by examining the kinds of interactions, the writing, the "friend list," if you will, that it is quite possible to discern certain things about either a person or a company.
So, in sum, while we can glean information, and most of it will be useful, we must always be mindful of the limitations of the medium, and of the possibility of deceit.
Excellent topic. Thank you, Mr. Mayor. And uh, well, didn't think I'd really ever type this but...um... Way to Go Applebees. ok. yeah...sorry, it was a weak cheer.
http://jesseloop.blogspot.com

Re: Are You Important To Me

Nicholas Chase — Mon, 26 Jan 2009 14:44:11 -0000

Chris,

Really enjoyed this post about Applebee's service and authenticity. They are thriving because they take the time to care, not just sell 'food'.

I gave you a shout-out during Mike_Wesley's live Ustream broadcast today.
Told the viewer's (about 41 give or take a few) to check you out...

Thanks for your kindness Chris, and demonstrating the 'long-tail in business' requires transparency and sharing what you have learned with the new media stream.

I'll continue to shout out your brand, because you make this process informative and fun!

Respectfully,

Nicholas Chase
www.twitter.com/nachase

Re: Are You Important To Me

Jessica Swanson — Mon, 26 Jan 2009 14:38:27 -0000

One of the reasons I follow you ,Chris, and RT your posts on Twitter, is that you are the epitomy of social networking. You absolutely DO interact with your followers, readers, etc.

I often point my clients to you as a perfect example of someone who interacts in a positive fashion with individuals within the social media market.

Thanks for always being a positive influence in our community.

Re: Are You Important To Me

chris brogan — Mon, 26 Jan 2009 14:31:43 -0000

I'm on the de-icing pad of Denver's airport. Thank you all for your affirmations. The cynical will doubt me but I'll say it. I do this for you.

Re: Are You Important To Me

Seth Goldstein — Mon, 26 Jan 2009 14:07:49 -0000

Chris,

You're right it's about making people feel like they matter and treating them with respect. Social Media is like a party (Perry Belcher's analogy) and showing genuine interest and caring about the people you interact with is a crucial aspect of building relationships. This goes both ways online and off. It's not all about getting that sale. It's about building up relationships and if they turn into business great if they don't no biggy. They might refer you instead, or be a good resource for you in the future.

It's all about caring. Something many of us forget about.

Keep up the great blogging. I love the blog!

-Seth Goldstein
http//www.sethgoldstein.net
http://www.goldsteinmedia.com
http://www.twitter.com/seth...

Re: Are You Important To Me

Heather Kennedy — Mon, 26 Jan 2009 13:10:11 -0000

I think what you excel at is taking the time to stop and notice the details of interaction and that makes the concept of 'cafe-shaped conversations' a natural thing.
I live in the suburbs now, but in the different neighborhoods I lived and worked in in Philadelphia, I lived this every day. It becomes a habit and now, with this social media thing, it is quite easy to see where it works online and where it fails. Our Applebee's? Not such a great experience. The neighborhod/bar my husband and I ate on Saturday night. Amazing. That is the place we tell everyone about and return to time and again.

Re: Are You Important To Me

Kathy — Mon, 26 Jan 2009 13:10:04 -0000

Chris,

Too bad more people won't hear this message!

When someone places an order for a piece of art on my website, I send them a personal email to thank them and that I hope I can serve their needs in the future. I try to make the emails sincere and personal enough that the recipients realize that this wasn't an automatically generated message. (I think consumers are starting to get tired of being treated like "the masses", but I digress.)

Anyway, keep talking, more and more people will keep listening.

Re: Are You Important To Me

Mike Pascucci — Mon, 26 Jan 2009 12:44:21 -0000

It is sad when every industry lost touch and focused on expansion, no matter what the cost was, and overlooked the importance of RETENTION. The service industry especially has taken a hit - and with good cause. The fact of the matter is that there are so many options out there that you can eventually find what you want, and find someone that does a good job, and truly cares. When you find that and latch on, it is very difficult to turn back and change.

Re: Are You Important To Me

Gaia Borgias Brown — Mon, 26 Jan 2009 12:25:53 -0000

Chris, you are so incredibly supported here (and elsewhere) that often I refrain from commenting, posting and emailing just to *lighten* your load, so to speak. Knowing the kind of guy you are, I'm sure you feel indebted to each and every one of your readers and I respect the overwhelming responsibility it places on you to be attentive to everyone, always.

So I guess my question is this: Do you feel our love without our interaction? Would you really prefer the dynamic relationship (described above) with all of us?

PS: You are important to me :)

Re: Are You Important To Me

Swapna — Mon, 26 Jan 2009 11:18:54 -0000

Nice post. Some places - you truly do feel welcome when you go in. I think Trader Joe's is one of those places. Whenever I go to my local Trader Joe's, they make me feel so welcome and the people there are always so friendly and helpful but in a informal way.

I've been reading your blog for a while now and this is my first time commenting. Just wanted to say thanks! and I've enjoyed reading your blog.