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Nice list of various aspects, especially the positives to throw back!
Nicely organized batch of quality examples; I've had decent results from my mini-interview series (that you even participated in as well) at www.TweetandGreet.com
I also posted some ramblings about Twitter related to business. I'm fairly obsessed with the branding aspect of Twitter right now. It seems applicable, hopefully it adds to your discussion here.
http://www.originalanalogmachine.com/2008/08/20...
Thanks for all that you do...
Julie
Liked the ideas on the positive stuffs to throw back. :)
Daniel
Now, we just need to ram it down their throats!
- The concepts/ideas that is ;-)
I would add that those using Twitter for business should have a sense of humor in their tweets when they can. Not cracking jokes per se, but being natural. (Unless you're @PopeyesChicken, in which case keep the jokes coming.)
Thanks!
zack
Thanks for the great info on how to use Twitter. I always enjoy your tweets and will definitely incorporate some of your ideas into my future tweets!
Glo.
Earlier today, I was telling my team of the importance of being human on Twitter. It's a little scary for PR-types, I think, to blur that line.
You sort of cover this indirectly: Don't treat Twitter as an RSS feed. I enjoy getting news on Twitter but not when it's a string of tweets that are just a repurposing of a newsfeed. @ColonelTribune does it best. @statesman is getting there.
If you create an account before watching existing conversations on Twitter Search and Tweet Scan, you may inadvertently create the wrong account name, for instance, and be forced to deleting it and starting all over. It doesn't take time to delete an account but the principle takes a lifetime.
Your first mission is to listen. Your second mission is to join with a branded name/handle, but also with descriptive content in your profile description, at 160 characters or less.
You should also sign up for alerts on relevant content at Tweet Beep, which is akin to Google Alerts. If anyone tweets about you or any keyword or URL you choose, you'll get an emailed alert. Very handy.
First, let me start by saying "thank you!" You are too kind. My colleague Jim @jstorerj and I are honored to mentioned in this post alongside so many other great brands/names. To that end, Jim and I work really hard to put a "human" face on Mzinga (which also has a Twitter account that Jim and I sometimes tweet from).
Second, this is a wonderfully prescriptive post (and one that I will start sending to all my "newish" friends and followers. I like that you not only clearly stated clear business value but also mentioned up front what some of the detractors are saying/will say about Twitter. Thanks for once again bringing tremendous value to my feedstream!
Best,
Aaron | @astrout
Jim | @jstorerj
This is perfect for @clarisnetworks.
Thanks, we've got a new intern working on the @clarisnetworks account and she can benefit from your thoughts greatly.
I'm curious to know what others think about that one?
And again, no offense meant, but rather, a question.
But I disagree with Red Rocket, above, that it is great for learning about your target market--unless your target market is Twitter users. While I use Twitter every day and have no doubts that it will continue to grow as a platform, current regular usage of Twitter still falls below 1% of the general U.S. pop. The potential to go awry here due to non-response bias (all the folks NOT on Twitter) makes using Twitter for _strategic_ purposes a bit dicey.
Chris, what are your thoughts on how the Marketing function can make strategic use of Twitter? The tactical applications are clear.
My two cents... YMMV.
Jim | @jstorerj
My company would have a seasoned employee doing the Twittering, because they know my brand, how we operate, and the sincere focus that we have on excellence in giving customer service and listening.
Interns can be very capable and valuable assets: however they lack the specific knowledge of my brand to be the sole representer. Perhaps if they were paired with a veteran employee, that might be a better situation. To learn the ropes with someone that's grown with my company would be essential.
People commonly think of an intern as an undergrad making copies for $10/hour. Leading a company's entry into Twitter and other social media wouldn't be a fit.
The word 'intern' also applies to higher-level folks, though. I'm thinking of MBA interns who may have 5-10 years of work experience, often as consultants with major firms, and are paid a heck of a lot more than $10/hour. With those folks the challenge is finding assignments that are meaty enough. I always fight to have them do something meaningful and big that'll leave an impact on the company long after the assignment is over. For a company without dedicated social media headcount, leading the Twitter charge would fit that bill, IMHO.
Other note - getting ANYONE to take this on as part of their job can be a challenge in many corporate environments. That's why I'm so grateful to @zackgonzales for taking it on not as a side job, but as one of the many missions he leads for Hoover's.
But, for me, the relationships we are building are too important for that. I am connected with members of the media, partners, area experts, etc. I would not want to intrust an intern to build those relationships. The relationships have value because the two people on both ends know how to make them have value, how to collaborate together. Most interns would not be able to manage that.
chrisbrogan Is Twitter an intern-level responsibility for a business? http://tinyurl.com/5u75pe . Look@comments
Like anything with Twitter, the more transparent you are, the better. It depends on the social media related goals of the company. I see pros and cons to this dip-your-toe-in-before-jumping-in strategy.
If the intern is twizzlin' to get a sense for web related buzz, to make announcements about upcoming objects-of-interest or take feedback with an "I'll check and get back to you" sort of flare versus being expected to be the online voice of the organization, then I think it is excellent. The intern could be twitter triage! It would be difficult to expect an intern to be able to represent the company. That's a lot of pressure for someone who may not know the company very well. That said, if Claris Networks has not made a "we're on twitter" announcement to their customers, they might find that they have a limited, manageable following/stream at first that they can use as a microcosm for what they actually want.
Businesses should expect that they are going to achieve limited benefits vs. putting an executive or even a full-time community manager online. And I'm sure they do. Businesspeople are smart. They understand the value of their resources and tend to at least try to allocate their sparse resources carefully.
Let's look hypothetically: I can picture the decision makers of Claris Networks in a room talking about social media and its impact. I can picture both evangelism and naysaying. I could picture them coming to the conclusion that they should be doing something and that either they will use an intern to get learnings about the benefits or until they can hire a community manager (anyone checked their site for this exciting potential career opportunity? hehe)
If you look at Claris Networks' twitter stream, it is pretty sparse on the "social" and heavier on the announcements. This article will certainly help them shape their strategy and perhaps help them engage in a more warm and transparent way. I'm a new follower and I'm excited to see how their twitter and social media presence evolves. 加油 Go Claris Networks! 加油 Good to see an increasing number of people like Brooks Brown out there who get it!
As a recent intern, I'd like to throw my two cents in. I don't think the intern should be solely responsible for creating and maintaining the Twitter account. You need someone who understands completely the company's values to be able to develop the tone in which your tweets represent your company. That in mind, you also need someone who understands social media so you don't end up looking like Shannon Paul's "that guy."
Like you recommended with #12, it's important to build a base of people who tweet. Most interns last about three or four months, right? Say you hand over the task of building a Twitter community to your intern and she does a great job; conversation is flowing with a large following. And then she leaves. If you don't have a full-time employee already participating, there will be a lapse in Twitter activity and a possible lapse in credibility.
Maybe the best way for interns to use Twitter is to encourage them to create an account if they don't have one already. @internATcompany could tweet about what he's working on and what the company's like from a newbie insider, as well as all those expected "human" comments.
http://www.senokian.com/barking/2008/08/06/usin...
Thank you for your recent conversation about our decision to allow our new marketing coordinator try Twitter on for size.
A couple of key points:
1. Our corporate Twitter account (@clarisnetworks) is relatively new. We are still feeling our way through the applicable uses Twitter brings to the enterprise...specifically the information technology industry.
2. At the moment, we are limiting our tweets from @clarisnetworks to corporate announcements, client announcements, and related IT information/news. As we continue to move through the process, we'll add more strategically-minded information that will assist in our branding efforts.
3. We're the largest information technology provider in the East Tennessee Innovation Valley, and have done a terrific job at marketing/branding ourselves through other traditional means, and view @clarisnetworks, and Twitter for that matter, as an opportunity to orient ourselves with its possibilities, etc.
Do you remember the first tweet you made? I know mine wasn't pretty...I didn't even understand the "@" rule. But alas, as we move forward, we learn and we get better at what we do.
Some have asked if it is responsible to put your corporate branding in the hands of a new employee. I would respond by saying that I would be foolish to view Twitter (less than 1 percent of the US population) as my primary means to promote and market our company. On the contrary, Twitter is a learning platform in the 2.0 realm and a small component of our branding strategy, but one that we believe will play an important role in the near future.
Chris, in response to your specific questions:
1. Our clients, employees and culture make our brand what it is. A brand should never be reserved for a single employee or the CEO of a company. Hearts and minds, hearts and minds.
2. Twitter is considered by many to be a newbie
itself and I tend to agree given the longevity of traditional IM apps, blogs, forums, facebook and MySpace. What better avenue for a new employee to orient themselves with than a relatively new 2.0 platform?
The great fact that I believe we can all agree with is that there are no Twitter rules. There is no handbook, no official do’s and don’ts. Thus, there should be no reason to judge each other’s efforts, but only to support the proliferation of its use and integration into the 2.0 world.
We’re excited about the opportunities that Twitter presents to our business and excited that we have employees who are willing to dip their feet into the 2.0 experience and are confident in time, our viral efforts online will meet and exceed the success we enjoy from traditional marketing today.
Take care.
It's tough to dedicate time to the 'niceties' of Twittering, but you are right that they are important.
I really appreciate the insightful guidance on this. I see so many Twits out there telling me that their feet hurt, the chili cheese dog they ate isn't agreeing with them or they're just plain bored. It makes it hard to bring this outreach mechanism into the boardroom and illustrate actual brand building or bottom-line value by simply being genuine and human. Thanks for helping arm me with actual business applications. I promise to not become "that guy" and pollute the Twittersphere.
Cheers,
Mark
www.bnj.com
How can Twittering be called "niceties"? Is communication with your customers a "nicety" or a necessity? If businesses continue to think that Twittering is a "nicety" instead of a very valuable tool in gaining customer satisfaction, as well as future customers by word of mouth, they will be left in the dust by the businesses that embrace it.
Just be human, get involved in the conversations, and treat others how you would like to be treated - BTW, have fun - it's suppose to be social!
I've been thinking about how all this is used in the not for profit space ...
If anyone has thoughts or experience in this space i'd love to hear!
I'm not saying that Twitter IS a 'nicety', simply that you can spend too much time chatting about books and looking at photos etc. Maybe more so for me as I am a one man band. I produce, sell, market, socialise, host, and try to spend some quality time with my goldfish.
Chris, I'd appreciate your thoughts.
thanks for this post. It is great and it provides me with some nice arguments for using twitter as I am currently putting together a social/new media tool list and strategy for my departement at university. I will let you know about other purposes to use twitter there.
Manuel
I'm beginning to wonder if I'll ever beat you to the punch on a post...I was working on a similar post but you've done it now, and done it better.
So, thank you, now I can just share your post and write something else. :)
Thanks.
http://mincedmedia.blogspot.com/2007/03/48-hour...
DH
Mike
Cheers,
AL
It seems social media tools really help businesses not "be evil" more and more.
Thanks for sharing your knowledge!
We strive to be non-threatening and non-spammy, and I believe we've succeeded. We have a modest "community" of followers and followees, and are happy so far.
As far as how we use Twitter, we try to pass along hotel information & special deals -- information that would be useful to travelers.
We also keep an eye on the public stream for folks who are asking for help in finding a hotel -- not everyone checks there 'replies' like they should, and I'm sure a fair number of folks think we're spammers, but we've had some success overall.
Thanks,
Ron Robinson
founder, CEO beautystat.com
Thank you!
Thank you for the information. I am one of the Co Founders of Fooducopia.com and while we prepare to launch soon we are polishing our strategy for networking on and offline. Do you or anyone else have any thoughts on introducing farmers to online networking?
I am doing an assignment on Web 2.0 tools for business promotion, and your list is really helpful. Thanks again!
Thanks for the post. I joined Twitter a few days ago after getting my arm twisted to do so. It pushes me out of my comfort zone (maybe not such a bad idea). I'm still confused about all the rave of social media, but hey I figured I better get with it rather than be left behind. Your post made it a bit more clear on what I could do with my personal life, but my business life. Especially as I'm getting to launch MiddleClassBailOutPlan.com in late January.
Live Well,
Fee
You can reach me at periclest@hotmail.com
Pericles Tarsinos
Co Founder Fooducopia
I am curious about the ethics about 'soliciting' to Twitter users.
Say I am in design and I search that on twitter. I find a lot of people doing great things, and folks who are stuck and may need my services. Since Twitter is public, yet I am not following that user, I sought them out...should I send an email and say, "I have a service that could help you!" or is that too intrusive and spamming? I am sensitive to this and feel it's spam, however on the business side, what do you think?
Thoughts?
TIA
32. Twitter takes you away from other productive work.
BTW the thing that I find humorous about Twitter is that it is NOT "What are you doing right now?" No one on there cares what you are doing right now, unless it involves promoting others. In fact, if you answer that question, people will probably unfollow you.
Brilliant post with very useful information about using Twitter.
Thanks.
We've been using Twitter to prime the pump, but I can see now that even after the community is on auto-pilot, I'll still use Twitter for straight-ahead marketing. The profile website links provide a great way to find other sites that appeal to our target audience.
Bravo for taking the time to put such a comprehensive list out there.
I have 16 students who have just started studying a Web Diploma and they will be made aware of your site as they are needing to shift from the old way of web design
Regards Tony Hogan
Worlds Best Guitar Blogger
Ginger
Great Job !
Check out my concept at FollowToWin.com and follow us on Twitter @FollowToWin
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Jason
Thank you for the information, we are a start-up company that is trying to use social networking as a form of advertising during this recession and your blog explained Twitter much better than many of the other sites we visited. Much appreciated.
follow us @phcreative
Why limit tweets to 140 characters (as opposed to, say. 100 or 175)? Part of the answer surely lies in sliding hypothetically to extremes. Too few characters (say 10) and little could be accomplished per tweet. Too many, and the pace would slow. Twitter would also be too like various alternative communication sites.
Its the muddle in the middle of these extremes that I don't quite get, unless 140 is a somewhat arbitrary compromise that disciplines the writer to be concise and helps control the pace of communication. At least the limit is enough for a subject, predicate, and a little more (perhaps a link). Do I strike near the mark?
Your article seems to be about how to win the game.
Scott
I don't have much to add - think you covered most of the important tips on Twitter for business! Great post - had a blast reading it!
http://www.twitter.com/cwimedical
Instead of posting marketing messages, this medical supply company puts interesting and fun health facts.
Thank you for this post - it encouraged me, and I agree with you on the reality that Twitter builds community and can grow your business.
Do you have any ideas for how us online design media types can find non online design and media types? I want to use Twitter for growing my business but somewhat feel like I talk to others trying to do the same all day. So I am targeting those that sell to seniors and caregivers, do I just use search for those words? What do you think?
Thanks in advance,
Jennifer
Many thanks
claire
The thing is with twitter is that its hard to get customers in the line for seeing your tweets. I've built a website with the main concept of connecting suppliers with customers in one place using live feeds of their twitter feeds. Kinda like a special offers website... with all the content coming from twitter users... all I need to do now is convince the industry what a cool idea it is!
Thank you!
definitely going to follow along with some of these tips
Thanks for continuing to be a down-to-earth, tell-it-like-it-is inspiration on all things social media. My wife/biz partner and I have come back to this post many times, particularly for its straightforward handling of Twitter objections.
In fact, we included a link to this post in the Resources section of a free 19-page Twitter Special Report we just released this week, "37 Easy Ways to Boost Biz Visibility, Revenue, & Results With Twitter" (http://bit.ly/37ways).
Like you, we hope to encourgage corporations and entrepreneurs alike to grab hold of this powerful tool and run with it confidently, strategically, and creatively.
Loved your recent Hubspot interview/webinar on making the case to one's boss for social media, too. ;)
Best regards,
Lani & Allen Voivod
Co-owners and Content Lovers of Epiphanies, Inc.
P.S. Al met you at PodCamp Boston 2007. Because of your work in making the event such a success, he marks that as the time he truly started to "get" the whole social media thing. Thank you for that gift.
Webkinz
Thanks again Chris. Great content.
In the words of the legendary Zig Ziglar, "You can have everything in like you want, if you just help enough other people get what they want".
greeksteve.
Also, Seesmic is an excellent program if you run multiple Twitter and FaceBook accounts.
It is informative one.
I make custom Twitter backgrounds for businesses and companies that use Twitter for promotion and marketing.
We are rated #1 in the Twitter design industry. Check us out! TwitterBackground.com. The site also has free backgrounds!
Thanks,
James F.
I just signed up for Twitter and I'm just wondering how it can be used as a social marketing tool for my business. It seems to be kinda like facebook.
I just signed up for Twitter and I'm just wondering how it can be used as a social marketing tool for my business. It seems to be kinda like facebook.
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WELL WORTH the $19.99.....very insightful!
I hope that twitter will add value to our marketing communication efforts, so that we can not only 'tweet' about the benefits of our radiation protection products (aprons/eyewear/gloves/x-ray shielding accessories), educational updates, safety tips, but also build a brand relationship with those hard to reach but influential customers.
I added a link to this article from my eBook "Twitter Simplified"
Keep up the good work and looking forward to seeing you at IzeaFest!
Danna Crawford
Founder/CEO, PowerSellingMom, Inc.
But I think the main thing about Twitter is not to think of it in isolation. It isn't something extra you do, it should be a "part" of what you do.
A simple blog, store or website FollowMe badge may seem like a benile start, but it is a step in the right direction, which should spark off your strategy.
You can get a customised tiwtter followme badge for free from
http://www.TrafficHug.com/twitter/category/badge/
On the same site is a series of Twitter training videos about developing a Twitter For Business strategy. These are also free.
Happy Tweet'ing
Peter
But I think the main thing about Twitter is not to think of it in isolation. It isn't something extra you do, it should be a "part" of what you do.
A simple blog, store or website FollowMe badge may seem like a benile start, but it is a step in the right direction, which should spark off your strategy.
You can get a customised tiwtter followme badge for free from
http://www.TrafficHug.com/twitter/category/badge/
On the same site is a series of Twitter training videos about developing a Twitter For Business strategy. These are also free.
Happy Tweet'ing
Peter
Just sales and specials?
Fun facts and links?
Jewelery random news?
A mix of everything?
And how often should I tweet? 3 times a day all throughout spread out?
And ideas and what YOU would like to see would be helpful. Trying to get ideas. Thanks ahead of time.
http://seoflexmedia.com/html/twitter-business-g...
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If this is your target market, go for it. Otherwise, as an Online Marketer, I recommend to my clients that there are better ways to market their products and services. Twitter is not ready for prime time...
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Continued success to you,
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* Laundry and change of bed linens
* Grocery shopping and errands
* Companionship and range of motion exercise
* Bathing, dressing, and grooming assistance
* Assisting with walking and transfer from bed to wheelchair
* Status reporting to family
* Medication reminders
* Transportation to doctor's appointments, supermarket, or pharmacy
Each member of our team has had a thorough reference and criminal background check. They are experienced, compassionate, and deeply committed to providing the best in-home care possible.
Call us Today for a Free Assessment!
(408) 850-0504
I use twitter for both business and personal - different accounts. Your blog is very comprehensive and contains both positives and negatives which should always be considered whenever you are contemplating the use of a web 2.0 tool. I have also posted a 'blog' on twitter for business - http://n4702077.wordpress.com/2009/08/30/how-to...
My blog post is not as detailed as yours, but is a basic overview.. thanks for the read
WOW! Amazing post! I will definitely used this. Thanks for sharing
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I plan to twitter coupon codes for discounts.
Thanks for the post as it has given some great ideas.
I never thought the biz could go around twitter :)
Nice POST !!!!
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I believe the background and image are also important when it comes to twittering for your business. I got my page designed by www.vinfotech.com
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